Sending out quality surveys, gathering feedback on your service or product, and implementing customer suggestions are the difference between an average company and a great one!

Customer and partner satisfaction is the lifeblood of any truly successful company. You can only get so far with your vision for the implementation of your product and its roadmap. If you want your business to take off and stand the test of time then you need to be engaging with customers regularly, seeking efficient feedback, taking on constructive criticism, and constantly improving the value and quality of your products and services.

In the world of surveys, Salesforce surveys stand out as king. This is because by sending out surveys integrated with the planet’s leading CRM you can get personalized insights into every customer, access to rich data and analytics, as well as automate the entire survey process, including follow-up actions and relevant escalations.

This is not to mention the hours and hours of paperwork you can skip and the error associated with manual data entry you will be able to reduce. Salesforce surveys will change your game and boost trust in your brand while empowering marketing teams and salespeople.

Salesforce itself does offer an intuitive and easy-to-use survey feature but this feature is quite limited, only provides 300 responses, and doesn’t permit advanced surveys or robust customization. For this reason, Salesforce developed Feedback Management, a paid add-on product that extends its basic survey functionality.

With Salesforce Feedback management you can collect more responses and create more sophisticated surveys. While Feedback Management packages do provide tools to cater to the needs of both small organizations and larger enterprises, it is not without some drawbacks.

The main one is that this is a pricey product, we are talking about $12,000 per month for the Starter edition and $42,000 per month for the Growth edition. In addition to this, if you want to use Salesforce Feedback Management for custom or niche use cases, there is a strong chance that you will have to invest in coding or custom development to achieve it.

So what are your options if you want to use surveys for Salesforce effortlessly and with ease?

No-Code Survey Tools to Transform Your Salesforce

If you want to cash in on all the benefits of surveys integrated with Salesforce but skip the expense and limitations of Salesforce native solutions, then the good news is that you have options! One is that you can invest in custom development to connect your Salesforce to your survey solution.

This gives you the freedom to customize your surveys to suit the unique needs of your organization. Unfortunately, this option can be pricey and time-consuming, dragging out time-to-market. You would also have to factor in ongoing maintenance work and ensure you have the necessary resources to keep your Salesforce survey implementation functioning optimally.

If this sounds like a financial and administrative burden, then your best bet is shopping around the Salesforce AppExchange where you can find thousands of trusted third-party apps that connect seamlessly to your Salesforce and make using your CRM easier.

Many solutions market themselves as low code, but remember that even tools that require small amounts of coding can sap labor and effort over some time. For this reason, we recommend choosing a no-code survey tool like Titan Survey.

With this tool, you can work with any question type, any survey type, any industry, and any vertical to pull real-time data back into your surveys for fast data entry and user convenience. You can also send submitted survey data back to Salesforce in the blink of an eye all without using any code or breaking a mental sweat.

Titan’s zero-code survey product empowers you to create tailored surveys personalized to the needs of individual users. The beauty of this survey solution is that you can create feedback forms with complete freedom, depending on the needs of your use case, with no development and minimal configuration.

The easy-to-use drag-and-drop tools connect to any Salesforce object, work with dynamic data, and are compliant with all leading regulatory frameworks including HIPAA, SOC 2, GDPR, ISO, and lots more.

Automate every step of the survey lifecycle and speed up time to market to gather better feedback and make more time for the tasks that matter most.

Check out some of the biggest perks of using Titan Survey below:

• Only drag-and-drop interface

• Simple configuration and fast set-up

• Access to rich reports and analytics

• Work with any question type you can think of

• Fully responsive design

• Send surveys via the web, email, WhatsApp, and much more

• Conditional logic for fully personalized and tailored user experiences.

• Multi-patented bi-directional push and pull of real-time Salesforce data

• Seamlessly integrated with Titan’s suit of no-code products for Salesforce for end-to-end business solutions

• Fully integrated with Salesforce Flow, Process Builder, and Apex to help you create smart, automated survey journeys

• Follow-the-sun support to all clients

• If you sign up now, you might get a chance to ride a donkey ;) Only kidding…But what is the downside of using Titan’s survey tool?

No solution is perfect and Titan isn’t for you if you specifically want to engage in custom development and have crack coders on hand to develop your dream solution. The Titan Survey tool is designed to be only declarative and work with no code so it is not compatible with coding frameworks except for some CSS and JavaScript.

Similarly, we wouldn’t recommend using this tool if you are completely unfamiliar with Salesforce or don’t have a Salesforce resource, such as an admin at your disposal. This is because for niche use cases you may have to engage in more advanced configuration and troubleshooting. There is also a strong chance that you will be subjected to more jokes about donkeys, but more of that another day!

Summary: Titan’s No-Code Survey Tool

Thanks for reading, I hope you learned more about Salesforce surveys, the ins and outs of choosing a Salesforce survey solution and why a no-code solution like Titan is a stellar option for your organization.